Returns & Refunds Policy
Here at Lizzielane.com we make every effort to ensure your complete satisfaction. We describe our products as accurately as possible and each order is individually quality-checked and packed securely for shipping.
Personalised & Custom Made Items
Please Note: As all of our items are personalised, customised, or made-to-order to your specific requirements, they are exempt from the right to cancel under the Consumer Contract Regulations.
This means that personalised items are non-returnable and non-refundable unless they are found to be faulty or were received in error. We strongly recommend double-checking all spelling and customisation details before placing your order.
Returning items which have arrived faulty, damaged or received in error
If you receive an item which is faulty, has been damaged in transit, or is incorrect due to an error on our part, we will be happy to provide an exchange or a refund subject to the following conditions:
- Notification: You must request a valid GRN (Goods Return Number) within 2 days of receiving the item by contacting customer care. To help us resolve this quickly, please provide your Order Number and a photo of the fault/damage.
- Authorization: We will provide you with your unique GRN and details of how to return the item(s). Please do not return items without a valid GRN as they cannot be accepted.
- Inspection: Upon receipt of the returned item(s), we will inspect the fault and arrange for a priority replacement or refund. Our decision regarding faults is final.
Please ensure items are well-packaged to prevent further damage in transit.
Refunds
All authorized refunds will be processed as quickly as possible, typically within 7 days of us receiving the item or confirming the fault. Refunds will be issued via the original payment method.
Return Address (Only with a valid GRN):
Customer Care
Lizzielane Returns
Unit 6 Wellington Mills
Quebec Street
Elland
HX5 9AS
Your statutory rights are not affected by any of our terms and conditions.
