Privacy Policy
Who is Lizzielane?
Lizzielane is an online retailer of personalised gifts and jewellery based in the UK at Unit 6 Wellington Mills, Quebec Street, Elland HX5 9AS. For legal purposes, Lizzielane is the “Data Controller” and may be referred to as “us”, “we”, or “our” in this notice.
Our Commitment to Privacy
We have the utmost respect for the privacy of our customers. Any information you provide to us is securely protected and managed in line with current UK data protection legislation, including the UK GDPR. This policy explains what information we collect, why we collect it, and how we protect it.
Should you need to contact us, you will find our full contact details here.
The Information We Collect
We collect information to provide the best possible service and to fulfil your personalised orders. This includes:
- Information you give us: When you subscribe to our newsletter, use our live chat, or request a discount code, we may collect your name and email address.
- Order Information: When you purchase from us, we collect your name, billing/delivery address, phone number, email address, and payment details. We also store your IP address for fraud prevention purposes.
- Customisation Data: We collect the specific names, dates, or messages you provide for the personalisation of your items.
- Website Usage: Details of your visits to our site, including pages viewed and time spent on the site, to help us improve your shopping experience.
How We Use This Information
We use your data primarily to fulfil our contract with you:
- To process, personalise, and dispatch your orders.
- To provide order status updates via email or phone.
- To send relevant marketing offers and updates, provided you have given explicit consent. You can opt-out at any time via the “Unsubscribe” link in our emails.
Sharing Your Information
We share certain data with trusted third parties to process your order and improve our service:
- Payment Providers: We use PayPal to securely process payments. We never store or have access to your full credit/debit card details.
- Delivery Partners: We share your name and address with carriers such as Royal Mail, DPD, and Parcelforce to deliver your orders.
- Analytics: We use Google Analytics and Clicky to understand how customers use our site and to improve the user experience.
- Marketing & Support: We may use Mailchimp for email communications and Tawk.to for our live chat service.
We will never sell your personal information. We may be obliged to share data with legal authorities if required for the prevention of crime.
Data Security
We take all reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, or destroyed. Our website uses secure encryption to protect your data during transmission.
Your Rights
You have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request that your data be corrected or deleted.
- The right to withdraw consent for marketing or data processing.
To exercise any of these rights, please contact us. This does not include data we are legally obliged to keep for administrative, tax, or security purposes.
Changes & Updates
We may update this policy from time to time to reflect changes in our services or legislation. Any changes will be posted on this page.
Last Updated: 14th March 2026
