Free Gift Terms and Conditions

Free Gift Promotions

From time to time, we offer “Free Gift” promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those offers:

• Non-Transferable: The free gift cannot be substituted for any other item, cash, or credit.
• Dispatch: The free gift will be included with your order shipment.
• Limit One Per Customer: Placing multiple orders or ordering multiple qualifying items does not entitle you to more than one free gift. Limit of one gift per order, per person, and per address for the duration of the promotion.
• Exclusivity: This offer is valid only for orders placed at Lizzielane.com and cannot be used in conjunction with any other promotional codes or offers unless otherwise stated.
• Returns Policy: As our products are personalised, they are generally non-returnable. However, if a return is authorized for a faulty item that qualified for a free gift, the free gift must also be returned in its original, unused condition to receive a full refund or replacement.
• Validity: Offers are valid only within the dates stated on the relevant promotional page or marketing communication.
• Disputes: In the event of any dispute, the decision of Lizzielane.com is final.
• Amendments: We reserve the right to amend these terms at any time. Any changes will be published on this page.

Last updated: 14th March 2026